THE TAX DEPARTMENT CALLS FOR FASTER PROCESSING OF LAND-RELATED ADMINISTRATIVE PROCEDURES

The Tax Department has issued a directive requiring provincial and municipal tax authorities to strengthen oversight of land-related administrative procedures, improve processing efficiency, and enhance accountability in serving citizens and businesses.

According to the directive, while tax authorities have made efforts to process dossiers related to land financial obligations, several issues still need to be addressed. These include delays in handling applications, inconsistent supervision of processing procedures, limited implementation of electronic data sharing with land registration agencies, and instances of inappropriate conduct by officials during administrative processing.

To improve the situation, local tax authorities have been instructed to reinforce internal management, regularly monitor compliance with processing procedures, and ensure that land-related financial obligation dossiers are handled within the prescribed timelines. The directive also emphasizes expanding electronic coordination with relevant agencies to streamline administrative processes.

The Tax Department further called for stricter administrative discipline. Officials who intentionally delay applications, request documents beyond the published administrative requirements, fail to implement electronic procedures, or display unprofessional behavior toward citizens and businesses are subject to review and disciplinary measures in accordance with applicable regulations.

The directive also highlights the responsibility of agency leaders and deputy leaders in supervising the processing of land-related dossiers. Management is expected to strengthen oversight and ensure that administrative procedures are carried out efficiently. Where prolonged delays, administrative misconduct, or inadequate supervision occur, leadership accountability may also be considered.

In addition, local tax authorities are encouraged to review staffing arrangements to ensure adequate human resources for processing electronic land-related applications. Responsibilities should be clearly assigned, while greater use of information technology is expected to improve workflow management and monitoring.

Performance evaluations of both teams and individual officials are also expected to place greater emphasis on processing efficiency, compliance with administrative regulations, and the satisfaction of citizens and businesses.

To further improve service quality, the Tax Department has requested the organization of training and professional development programs aimed at enhancing technical expertise, digital skills, and knowledge of updated legal and policy requirements related to land administration.

The directive also requires provincial and municipal tax offices to conduct regular and ad hoc inspections of land-related administrative procedures. Any reported cases involving delays, administrative misconduct, or complaints from organizations and individuals must be promptly investigated, handled in accordance with regulations, and reported to the Tax Department together with measures to prevent recurrence.

The Tax Department emphasized that implementing these requirements is an important step toward strengthening administrative discipline, improving public services, and fostering a professional, transparent, and accountable tax administration system. Provincial tax office directors will be held responsible if violations persist or if the directive is not implemented effectively.