By Lê Triều
The Tax Department further called for stricter administrative discipline. Officials who intentionally delay applications, request documents beyond the published administrative requirements, fail to implement electronic procedures, or display unprofessional behavior toward citizens and businesses are subject to review and disciplinary measures in accordance with applicable regulations.
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As directed, local tax authorities must review the entire process of receiving and processing dossiers, ensuring compliance with regulations and processing deadlines. Inspections must be conducted regularly to promptly identify and address any emerging issues.
Additionally, tax authorities are required to accelerate connectivity and dossier processing through the electronic inter-agency system with land registration offices, aiming to shorten procedure processing times and enhance transparency.
One of the emphasized points is the strengthening of discipline and order during the processing of administrative procedures. Agencies must proactively review operations to minimize delays in dossier processing, the unauthorized request for additional documents outside of statutory requirements, or the incomplete execution of electronic workflows.
Concurrently, officials and civil servants involved in receiving and processing dossiers must maintain an appropriate professional demeanor, aiming to improve the quality of service provided to citizens and businesses.
The Tax Department also mandates that heads and deputies of agencies bear responsibility within their management scope for the processing of land-related dossiers.
In cases where delays occur, complaints about service quality arise, or management oversight is neglected, the accountability of the agency's leadership will be reviewed in accordance with regulations.
Local tax authorities are tasked with reassessing personnel allocation to meet the actual workload, while clearly assigning tasks to each individual to ensure the timely processing of dossiers.
In parallel, the application of information technology in the reception, tracking, and resolution of dossiers continues to be encouraged to enhance management efficiency and reduce procedure processing times.
As directed, agencies must organize training programs to update staff on new legal regulations and enhance their professional skills, particularly their proficiency in using electronic dossier processing systems.
The performance evaluation of civil servants is also oriented to be linked with dossier processing results, the satisfaction levels of citizens and businesses, and compliance with administrative discipline.
The Tax Department requires agencies to formulate plans for both periodic and ad-hoc inspections regarding the processing of land-related financial obligation dossiers. Upon receiving feedback or detecting signs of violations, agencies must promptly verify the information, handle the matter within their jurisdiction, and report the outcomes to higher authorities.
Enhancing management efficiency, strengthening staff accountability, and accelerating digital transformation are expected to contribute to improving the quality of land-related administrative procedure processing, thereby creating more favorable conditions for citizens and businesses when fulfilling their related financial obligations.
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